1. Go to the home page of the Change of Address Service:
- Read the “Terms & Conditions” and agree it by ticking the checkbox.
- Enter the correct image/sound captcha (if applicable).
- Click “Start” to begin an application.
2. At Step 1 – Select Type of Application:
- Select “Type of Application”.
- If the checkbox: “I would like to use my registered ‘iAM Smart’ account” is available for selection, you may use “iAM Smart” during application.
- Select “Type of Change”.
- Click “Continue” to proceed.
3. In Step 2 – Select Service(s) to Notify:
- Select service(s) you want to notify of your new address(es).
- Click “Continue” to proceed.
4. In Step 3 – Enter Authentication Details (This step is only applicable to services of Transport Department, Inland Revenue Department and Immigration Department (FAQs)):
- Provide the required authentication information (e.g. digital certificate or TIN and eTAX password).
- Click “Continue” to proceed.
(Note: If you are using “iAM Smart+” in Change of Address Service, this step will be skipped automatically.)
5. In Step 4 – Enter Personal / Company Details:
- Enter all the required information. (Note: For users using “iAM Smart” in our service, your “iAM Smart” “e-ME” profile data will be filled in the form automatically.)
- Click “Continue” to proceed.
6. In Step 5 – Enter Specific Information:
- Enter the information required (if any) by each selected service.
- Click “Continue” to proceed.
7. In Step 6 – Confirm Input:
- Review the information entered. If necessary, you can click “Back” to go back to previous steps to amend it.
- If a selected service requires digital signing of your application, you are required to provide the password of your digital certificate or use the digital signing function of your “iAM Smart+” account.
- Click “Confirm & Submit” or “Sign & Submit” (if applicable).
8. In Step 7 – Receive Acknowledgement:
- If your application is submitted successfully, the system will display an acknowledgement page containing both the reference number and details of your application onscreen.
- Click “Save” to keep a copy of this acknowledgement page.
